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| eCollecting
version 2002 has features that work in any environment and situation. It is a system that turns into what every business wants and needs to improve debt collection effectiveness. Below are the system’s most important features. |
| 1.
Innovation, Power and Versatility |
Collection scoring |
The system uses a form of debtor scoring based on demographic data provided by the applicant. This data is used to provide a behavioral score, with which the system can measure, in advance, the customer's risk of delinquent payments or non-payment. Collection priorities are assigned according to the risk determined by behavioral scoring. |
| Multi-assignment |
The assignment of debt collection tasks to specific collectors can be slow and inappropriate. eCollecting 2002 allows you to assign the debt collection to either one specific collector or to the first available collector among a pool of collectors. |
| Portfolio segmentation |
This function allows the user to divide a portfolio’s database according to desired demographic data in order to focus on and carry out more effective debt collection. Segmentation may be done by product or by a group of products, geographical areas, companies, etc. With this function, the company can better focus on the tactics, techniques and methods of debt collection. |
| Management
information |
Management information issues multiple reports on the collection statistics of:
- The portfolio: Seniority, classification, distribution,
indexing.
- Negotiation: Effectiveness, payment promises, productivity.
- Recovery: Collection reports, effectiveness, productivity, etc.
These reports can be obtained by periods assigned by the users (daily, weekly, bimonthly, monthly, etc.)
Likewise, the system can be parameterized to issue the reports that
the user needs and that do not appear listed on the present
inventory reports. |
| Portfolio
classifiers |
The system allows the definition of elements that divide the portfolio according to its characteristics and estimated risk, and help generate collection statistics according to those classifications. |
| Consultations |
The system carries out
automatic consultations with the credit bureau or risk centers, and
integrates the information that it receives in order to determine
the total indebtedness and the potential risk that each customer represents. |
| Automatic connection
to the credit bureau |
The system connects to the local credit bureau on-line and receives the credit report of any debtor, which is automatically interpreted. This determines the customer’s global credit situation. With this information your company is fully aware of the customer’s debt contracted with other companies. Based on this knowledge you can change strategies or apply credit restrictions to the client.. |
| 100% internet |
eCollecting is built on
Internet technology. This means simplicity, connectivity, and power. |
| 2. Processes Control |
Judicial control |
Judicial control monitors all of the activities that pertain to customers who are transferred to external collection agencies. |
| Critical path & work
flow |
It's a collection
activities' work flow designed by the user, with the purpose of creating
specialized collection processes or uniform criteria or recovery
policies, and helps the user manage debt collections. |
| Assets-seized
control |
The system controls assets seized and auctions. It allows the user to keep an inventory of the assets seized, with digitalized images of those assets, as well as their legal status. |
| Customer unification |
This function lets you view a customer’s total indebtedness and create a record of credit repayment negotiations carried out between the collector and the customer. All of the accounts or credits of one client are merged for rapid interpretation. |
| Other controls |
- Documentation: Controls postdated checks and bank notes.
- Security: Access and operation control of the system by group,
user profile or user name.
- Collector's commissions: Calculation and administration of
commissions of debt collectors.
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| Efficiency
measurement |
The system issues
reports that describe the efficiency of the work done by the credit
recovery processes, such as, the effectiveness of each collector,
the effectiveness of each collection strategy, etc. |
| Histories |
The system registers
and publishes the histories of collecting actions and results, and
collector's comments. |
| 3. Additional
features |
Mailing |
All collection efforts require written communication with the
customer. The mailing feature lets you design and issue documents,
communications and correspondence from the system. |
| Automatic phone
dialing |
The system can program
automatic telephone calls for telephone collection tasks. (Note: It
is not predictive dialing. In order to activate this function you
need a predictive dialing device.) |
| Capacity planning |
This function allows
you to elaborate, measure and control collection budgets. |
| Multi-language |
eCollecting 2002 can be
used simultaneously in distinct languages (Spanish, Portuguese,
English) for businesses in which commercial interests are not
limited to one country or one region. |
| Multi-company |
The system permits the
integration of several companies managed under the same system
(Note: A corporate license is needed in order to be able to use the
system in the multi-company mode.) |
| Multi-branch |
The system integrates
and centralizes the collection operations of all the branches of a
business, no matter the location. |
| Multi-currency |
If it is a business
with international presence, then it surely carries out transactions
in different currencies. With eCollecting 2002 this is not a problem
since it has the characteristic of being able to handle the
different types of currencies required by the user, as well as their
conversion into national currency. |
Each software product, eCollecting included, requires
the installation, training, support and consulting services that
Credisystem offers. For more information about this topic, please visit
the Service section in this
site.
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