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 Discover
why eCustomer is a solution that offers incomparable advantages and
invaluable benefits not only for your credit division, but also for your
company and your profits. |
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Benefits that are reflected in your company's bottom-line |
Risk reduction |
Through its credit scoring and other features, eCustomer
helps businesses reduce their risks by predicting with accuracy and
reliability if an individual will repay his debt.
It is not in your company’s best interest to grant credit to, or to do business with, people who are identified by eCustomer as potential business risks (fraud, overdue payments, hard to collect debts.)
Eliminate these risks, and substantially reduce loses that result from granting credit to customers who will not repay their debt. |
| Faster decisions |
Credit approval can take 24, 48, 72 hours, or up to a week; during this period the customer may decide to cancel the process, or might visit a competitor, or might change his mind about buying.
eCustomer adapts to each business’ policies and procedures for credit granting, but it also offers the incomparable power of qualifying a credit application in 3-5 minutes, by using data on the application and the credit report. The process can move forward once the prospect’s information is verified.
Faster decisions = More sales. |
| More consistent and
reliable decisions |
Often, one customer’s credit application is declined while a credit line is approved for a different customer with the same qualifications. eCustomer helps to prevent this, by automating the credit decision process, and by avoiding the errors and the inconsistencies inherent in human judgment. |
| Getting the most out
of your databases |
Information is power.
Are you interested in launching a promotion directed toward a certain customer segment? Feed eCustomer the customer profile you desire and the system automatically carries out a search. Within seconds you have a list of viable candidates. Would you like to know who your most profitable customers are? eCustomer can tell you.
In fact, eCustomer can analyze and extract all of the necessary information, with the specifications requested, regarding your past and present customers- even the prospects who once requested credit from your business.
With this function, eCustomer proves the benefits that relevant information can bring to your business in order to increase sales, improve relationships with your customers and launch effective promotions. |
| More sales
opportunities |
eCustomer is a system that manages and controls customer data, allowing you to develop marketing lists and create targeted marketing campaigns. These strategies generate more sales opportunities for your business.
By reducing risks, accelerating processes and by using segmented information from databases, eCustomer offers enormous benefits that favorably influence your bottom-line. |
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Operative Benefits |
Credit department integration |
eCustomer is a system that integrates many of the processes related to
credit management, and as such, helps you to effectively utilize material
and human resources. eCustomer's administrative and control features
allow you to distribute work, functions and responsibilities,
fluently and efficiently, for each member of the team that directly or indirectly uses the system. eCustomer
facilitates the collaboration and the integration of all those who are
involved in each process, which results in better performance,
faster processes, increased productivity, and a better sense of
collaboration among the members of the area. |
| Efficient control of
customers and applications |
eCustomer has the necessary controls to identify the status of an application or customer during any stage of the credit cycle. This allows you to detect errors, delays, or missing data that impede the process (for example, when documentation is incomplete or contains errors, when a procedure has not been completed, or the person in charge of verifying certain data has omitted or forgotten to perform a step.) |
| System access
anywhere, anytime |
One of the great benefits that eCustomer offers, thanks to its Internet-based architecture, is that the system can be used anytime, anywhere.
Use eCustomer in Mexico, in France or in Australia. In order to consult credit information in a hotel room in New York at 3 a.m., just connect to the Internet.
This is the power, the simplicity, the connectivity and the convenience that a web- based system like eCustomer 2002 offers. |
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