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PANACREDIT has integrated a comprehensive service strategy focused on supporting our clients as well as continuously improving and personalizing our products.
We have developed high-quality service plans in order to fully satisfy our clients’ needs. The services we offer turn our products into solutions for handling the vital credit processes of businesses around the world. |
Services |
Features |
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Installation and implementation |
These are all the services necessary so that PANACREDIT products can perform at optimum levels of productivity and efficiency. These services represent our commitment to bring our users genuine solutions for credit operations.
The entire service support process takes approximately 60 to 90 working
days (subject to the client’s specifications and the type of
product.)
These services include:
- Installation and set up of the system into the user's server/pc. The parties involved must agree to the configuration and the technical specifications of the equipment, operative systems, databases, etc., prior to installation of the new software.
- The parameterization of the system, to personalize screens, functions, tables
and fields within the system to match the company's own policies, internal procedures, and databases.
- Finally, the system is tested repeatedly, with simulated or real
operations. Fine-tuning of the system is carried out, if necessary,
according to the test results. When the tests have proved
satisfactory to the client, the system is considered to officially
be in production.
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Training |
The
training services may be simultaneous or not to the
installation of the system.
The training services consist of:
- System training for all users. The client determines how many users will receive the training.
- Training through courses directed specifically to users according
to their responsibilities and/or roles.
- Supervising learning progress of each user or group of users.
- Finally, when all the users demonstrate appropriate knowledge, the training will be finalized.
- PANACREDIT can provide additional training services to new users.
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Maintenance and support |
Maintenance and support services consist of the following:
- Preventing and correcting system performance errors, either
remotely or with an on-site technical visit.
- Improve the system’s performance.
- Resolve questions and technical difficulties regarding the product.
- General support and assistance with solving any questions or problems related to the system.
Our maintenance and support services offer our clients a system with which performance is always supervised and constantly improved, and the convenience of having the support of expert personnel. |
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Consulting |
Through
the consulting services we create new opportunities
for our clients:
Reengineering.
At PANACREDIT we believe that new technology demands a new way of thinking -different ways of doing things and new approaches to problem solving- in order to take full advantage of all the benefits of that technology.
PANACREDIT products are made to satisfy present needs of the user and to adapt to future demands. Our products are solutions that offer you new possibilities for functionality, performance, management and analysis of information, and improved control.
We're here to show you how easy it is to take full advantage of our new technology.
Consulting.
A group of expert advisors is at your service to offer in-depth consulting on subjects regarding credit and credti-related activities. This counseling covers, among other things:
a) Industry-specific credit issues.
b) Comprehensive and personalized analysis of credit processes.
c) Credit management and its impact on business competitiveness. |
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